Privacy Policy - Last updated 28th April 2026.

1. Who We Are - Crane Fire and Security (“we”, “us”, “our”) operates this website and provides security and alarm services.
Contact details: Address: 26 Church road, Worlingworth, Woodbridge, IP13 7NU Email: dan@cranefireandsecurity.co.uk Phone: 07930337182
We are the data controller responsible for your personal data.

2. What Data We Collect - We may collect and process the following information: Name, Address, email address, Telephone number,
details of enquiries or services requested and website usage data (via cookies).

3. How We Collect Your Data - We collect data when you fill in a contact form, request a quote or service, contact us by phone, email, or social media and use our website (via cookies and analytics).

4. How We Use Your Data - We use your personal data to respond to enquiries, provide quotes and services, manage customer relationships, comply with legal obligations and improve our website and services.
We only use your data where we have a lawful basis, such as consent, contract, or legitimate interest.

5. Sharing Your Data - We do not sell your data, but we may share your data with service providers (e.g alarm monitoring services), legal or regulatory authorities, if required.
All third parties are required to respect your data and keep it secure.

6. How We Store Your Data - We take appropriate security measures to protect your data, including the use of secure systems with password protection and restrict access to your personal data.
We only keep your data for as long as necessary for the purposes it was collected.

7. Your Data Protection Rights - Under UK GDPR, you have the right to access your personal data, correct inaccurate data, request deletion of your data, restrict or object to processing and data portability.
To exercise these rights, please contact us using the details above.

8. Cookies - Our website may use cookies to improve user experience and analyse traffic.
You can control or disable cookies through your internet browser settings.

9. Complaints - If you are unhappy with how we handle your data, please contact us in the first instance.
You also have the right to complain to the Information Commissioner’s Office (ICO): https://www.ico.org.uk (opens new window)⁠

10. Changes to This Policy - We may update this privacy policy from time to time. Updates will be posted on this page.